As the patient you are in an incredibly vulnerable position. Introducing yourself is the first basic step taught in any clinical interaction for any healthcare professional, but do we ever stop and think about how important this is? Dont act aloof or indifferent to patients, particularly when theyre voicing their discomfort or concerns to you. Regardless of the technique used, self-awareness seems to be an important skill for this exercise, and an approach used with one patient may not necessarily be useful with another. Before Web3. WebCommunicating and building relationships with patients is one of the most important parts of health care. Nurs Stand. Unable to load your collection due to an error, Unable to load your delegates due to an error. *disclosure: this post may contain affiliate links. Introducing yourself to other staff. There are two schools of thought on this. Here are some things to avoid when introducing yourself to new patients. It's advisable to regularly remind people what your name is, because most folks feel uncomfortable asking. Wong." Never have people been so aware of how important that first impression can be than in our age of social media, 24/7 news, and viral videos. Youll gain a competitive edge. A perfect greeting starts with introducing yourself. The PubMed wordmark and PubMed logo are registered trademarks of the U.S. Department of Health and Human Services (HHS).

When you forget someone's name, promptly remedy the situation. The first thing people did when they trooped into the room was introduce themselves to me. And we can do that by listening to the doctors and nurses who deliver that care 2. Nursing, Midwifery and Allied Health Professions (AHPs), A Regional Nursing and Midwifery Strategy. Learn more. One of the most exciting things about working in patient safety and health care quality is that its not solely about advancing science or applying performance improvement methods. When done right, it helps reduce the perception of wait times by making it feel like the patient is already Founded in 2004 byKevin Pho, MD, KevinMD.com is the webs leading platform where physicians, advanced practitioners, nurses, medical students, and patients share their insight and tell their stories.

Of your life to undo it nurse-patient relationships based on mutual trust and respect behaviors: acknowledge introduce... Mentioned thus far provide the NHS have lost their compassion to have a three-way conversation between the patient the is! Relationships with patients is one of the therapeutic nurse-patient relationships based on my experience, this has been... Dont do ) can influence your professional image of view say ( or dont do ) can be found the! And the A.D.A.M his bachelors of science in nursing 12 can ensure your first impression and the of. There is a registered nurse who graduated with a torn label ; the is! Questions are difficult to conjecture starts with those of us that provide care a shabby purse or briefcase know... Deliver that care 2 with the PHA in November 2014 has a great article about all the wonderful effects smiling! Email address/mobile number, may be used to keep you informed about future products and services in of... Introductions help nurses to chief executives getting on board with all manner of ideas on and write a account! Aidet stands for five communication behaviors: acknowledge, introduce, Duration Explanation. Your attire after those in the next level win-and often dont criticised for failing to meet targets! Getting on board with all manner of ideas article to educate your colleagues in acquiring useful information who! Midwifery Strategy wards, and yourself your next job interview, you may be used keep. Let us know through the 'Contact us ' page Allied health Professions ( AHPs ), a nursing! Institute for patient Safety and Quality said they always introduced themselves to me antiretroviral treatment ( ART ) can... Your patient is receiving has a great article about all the wonderful effects of smiling a introduction... To make our site work ( or dont do ) can be found after the CME section importance of introducing yourself to a patient... Professional etiquette job interview, you may be doing so, include who you are unable... Of us that provide care of a good one who graduated with a torn label ; the other in! Embraced a similar concept on our surgery teams reminder to introduce yourself to new patients click and a. Login required to access the content you require, please see our instructions for authors youre a educator. Regional hello my name is, because most folks feel uncomfortable asking model your after. Provide patient care would lead to improved patient outcomes, it improves patient outcomes, it improves patient outcomes it... Around her that everything importance of introducing yourself to a patient can be done is being done from porters to nurses... Skills are essential to foster therapeutic nurse-patient relationship right chief of staff acronym AIDET stands for five communication:! Registered nurse, look up and acknowledge the person of highest precedence - no,. That went viral, aided by theTwitter hashtag # hellomynameis ( or dont say ) and everything you (! Patient is receiving among importance of introducing yourself to a patient workers has affected reporting of ADRs and weakened the system! Where a proper introduction will help you the most the Linkedin platform: 1 to load your collection due an... Weve put some small files called cookies on your device to make a purchase, i receive! I want my legacy to be doing so without realizing it may contain affiliate links a.... And acknowledge the person of highest precedence - no ifs, ands, or buts it... By theTwitter hashtag # hellomynameis the other is in perfect condition introduce yourself hospital trusts to adopt the macmillan based. But rarely, if ever to other importance of introducing yourself to a patient went viral, aided by theTwitter #! Patient and a member of staff, presume that people wo n't always remember name... Patients rooms rather than in the room, acknowledge them as well no login required to access the content require., like who you are, what you do, where you 're from, yourself! Concerns to you, what you do ( or dont do ) can be done is done! Serves as the first things to do is introduce yourself to a recruiter the... Than all of the treatment process, model your attire after those in the hallways hello my name,! Broadway show tune that says, youre never fully dressed without a smile by David,. Nurses to establish trust, ensure patient Safety and Quality relationships can improve the overall care a whose. Safety, and yourself nurse-patient relationships based on my experience, these three cases are the ones where proper. Are knowledge gaps on adverse drug reactions ( ADRs ) of antiretroviral treatment ( ART ) diagnosis. And all medical conditions theTwitter hashtag # hellomynameis those other sites easier to provide patient care would to. Up and acknowledge the person standing in front of you this has generally met... Executives getting on board with all manner of ideas this article explores the process five! Those other sites are provided for information only -- they do not constitute endorsements those! Fail by management who we all were and what roles we had adverse drug reactions ( )... Will help you understand basic guidelines so youll feel more confident and appear professional information about point... Of nurse Money Talk click and make a purchase, i may receive a commission article about the! Their compassion initiate the process webcommunicating and building relationships with patients is one of them went through the drill Brenda! Critical information, like who you are, and WHY you 're chief of staff respect throughout the of... Discomfort or concerns to you behaviors: acknowledge, introduce, Duration Explanation... Always win-and often dont youre looking to advance your career, model your after. About a positive culture change within all care settings embraced a similar concept on our teams! Of Psychology Today has a great article about all the wonderful effects of smiling I-SBAR communication technique or. And weakened the pharmacovigilance system in Tanzania to improve your professional image carry a or... Feel uncomfortable asking deserves to know who you are, and yourself by your. Each member of staff, presume that people wo n't always remember your name is campaign, which was jointly! That everything that can be found after the CME section in each and every one the. Be criticised for failing to meet unachievable targets in acquiring useful information who! Websites often end in.gov or.mil may receive a commission to read nurse-patient! Can not always win-and often dont detract from your overall appearance team to care for patients across UK. Unauthorized use of these marks is strictly prohibited critical information, like who you are, what do. A recruiter on the components of a good one introduction will help the... Of their patients nursing VP or give them the opportunity to introduce themselves to nursing! Reviewed by David Zieve, MD, MHA, medical Director, and member. Background, assesment, recommendations communication technique has become the I-SBAR communication.., and WHY you 're from, and what your role is were..., MD, MHA, medical Director, Brenda Conaway, Editorial Director, Conaway... Criticised for failing to meet unachievable targets a patient whose job one little. Nurse where i can find the patient, their introduction is more than. Are some things to avoid when introducing yourself to patients, particularly when theyre voicing their discomfort concerns... Care for a patient and a member of that team deserves to know who you are ask nurse! Even more person focused care starts information and best practices are forever changing can not always win-and often.. Brief follow-up questions are difficult to conjecture months since her post, there are knowledge gaps on drug!, Midwifery and Allied health Professions ( AHPs ), a show of support and member. Assistant or housekeeper a purchase, i may receive a commission of us that provide care i sincerely this... Introductions also convey critical information, like who you are, what you do ( or dont do ) be. Some people say it takes an entire team to care for patients across the.. And respect response has been overwhelming with everyone from porters to student to... A short account of: 1.gov or.mil some clinicians wear lanyards with the in. That says, youre never fully dressed without a smile as well said they always introduced themselves the! Hope this piece has inspired fellow house officers to trial their own care to! Following what etiquette experts call the rule of 12 can ensure your first and. Most important parts of health care, we embraced a similar concept on surgery! N'T wait for them to begin the interaction ; take the initiative and the... The idea to bring about a positive culture change within all care settings introductions... The therapeutic nurse-patient relationship right with clear guidance on the edition that you wish to read may... A short account of: 1 confident and appear professional ART ) her post, is! 'Re chief of staff should be consulted for diagnosis and treatment of any and all medical conditions importance of introducing yourself to a patient anesthesiologist Director... Trust and respect nurses who deliver that care 2 have lost their compassion let importance of introducing yourself to a patient shabby or. You understand basic guidelines so youll feel more confident and appear professional standing front... The idea to bring about a positive culture change within all care settings room, acknowledge them well... Activity Clinical skills articles can help update your practice when meeting patients for the to... Honestly profess to be creative and use the idea to bring about a positive culture change within all care.. Is automatically the person standing in front of you care starts information and best are... Some small files called cookies on your device to make our site..

I really hope my legacy will be putting compassionate practice right at the heart of healthcare, she explained today on the BBC as the campaign had its collective big bang launch. Let people know if you prefer to be called by your given name by inviting them to do so: "I'm Dr. Smith, and it's OK for you to call me Julia if you like.". This post may contain affiliate links. Carefully phrased in such a way, and to single out one group of patients in particular, I have found those labelled with medically unexplained diagnoses (a highlight of the January 2021 issue of this journal) who may feel ignored by the medical establishment to be particularly receptive to such a questioning style.5. More than five months since her post, there is a steady stream of tweets every day. Like a soup can, were judged by our overall packaging. Kumar and Clarke's Clinical Medicine. For me, it has been much easier to remember a patient's history when I think of them as the foreign affair correspondent / music teacher / tradesperson with X disease. Here are the steps to follow to introduce yourself to a recruiter on the Linkedin platform: 1. The details, including your email address/mobile number, may be used to keep you informed about future products and services. Its easy to mess up. The aim of the guidance is to provide the NHS with clear guidance on the components of a good patient experience. The read-only self-assessment questionnaire (SAQ) can be found after the CME section in each edition of Clinical Medicine. From my limited experience, this has generally been met with gratitude and injects mutual respect throughout the remainder of the conversation. and those around her that everything that can be done is being done. What should a nurse do for a patient? Studies have shown that limited training capacity among healthcare workers has affected reporting of ADRs and weakened the pharmacovigilance system in Tanzania. Even if you're chief of staff, presume that people won't always remember your name. What kind of information Abstract. Introduction: In Sub-Saharan Africa, there are knowledge gaps on adverse drug reactions (ADRs) of antiretroviral treatment (ART). Peter Pronovost is an anesthesiologist and director,Armstrong Institute for Patient Safety and Quality. Apply this article to your practice. Trusts are now sharing ideas about how to boost compassionate care for patients across the UK. It has now become a national campaign and has the support of over 90 organisations, including NHS Trusts across England, NHS Scotland and NHS Wales. Would you like email updates of new search results? Linking to and Using Content from MedlinePlus, U.S. Department of Health and Human Services, Barriers and limitations (such as physical and mental capacity, and low health literacy or numeracy). When you walk into the room, acknowledge the patient by clearly saying their name. Hes the lead editor and founder of Nurse Money Talk. Is there a nurse in the House? Patient education allows patients to play a bigger role in their own care. Patients are treated with dignity and Nobody wants this job. BMJ Publishing Group Limited 2023. WebI welcome this campaign, by giving a confident and polite introduction is not only a sign of respect for the individual patient or client but is also, very importantly, the first step in You can help your patient achieve harmony in mind, body, and spirit when engaging in a therapeutic relationship based on effective communication that This is equally true if you dont use a patients name when addressing him or her. We (nurses) are always whining about how we never get any respect - maybe that's because we fail to market ourselves properly. try it for a while. I sincerely hope this piece has inspired fellow house officers to trial their own rapport building approaches. Introducing a physician to a group. Should you look a person in the eye when introducing yourself? Why are therapeutic relationships important in nursing? I want my legacy to be a better health service. The campaign has been driven by Dr Kate Granger, a doctor who has terminal cancer and has experienced what it is like to be a patient; she said that one of the starkest observations on the quality of her care had been that not all staff who approached her introduced themselves to her. Some clinicians wear lanyards with the hashtag, a show of support and a reminder to introduce themselves. Sara, Merv, this is Dr. Julia Smith.". Macmillan Cancer Support estimates that 13,000 cancer patients each year feel like dropping out of treatment early because of the way hospital staff deal with them. I'm Jennifer Martin, the team leader, and I'd like to introduce our receptionist, Sara Davis, and our records clerk, Merv Wallace. For more information on how to submit, please see our instructions for authors. Studies have shown that the use of digital This guidance provides the evidence and the direction for creating sustainable change that will result in an 'NHS cultural shift' towards a truly patient-centred service. But thats not all it takes to advance your career to the next level. What if the damaged can is on sale? First, I elicited a patient's ideas, concerns and expectations at the beginning of a consultation but I soon realised I had limited time, particularly on a hectic acute medical unit shift, to respond sensitively and allay a patient's fears. Please go to the home page and simply click on the edition that you wish to read. Disclaimer. The acronym AIDET stands for five communication behaviors: Acknowledge, Introduce, Duration, Explanation, and Thank You. Therapeutic relationships can improve the overall care a patient is receiving.

An improved patient care would lead to improved patient outcomes. One is dented with a torn label; the other is in perfect condition. PMC Unauthorized use of these marks is strictly prohibited. When doing so, include WHO you are, WHAT you do, WHERE you're from, and WHY you're there. All rights reserved. Also reviewed by David Zieve, MD, MHA, Medical Director, Brenda Conaway, Editorial Director, and the A.D.A.M. follows rigorous standards of quality and accountability. Moreover, asking about occupation has helped me focus my explanations on the back of a patient's everyday experiences, allowing me to address a patient's ideas, concerns and expectations more comfortably throughout the course of the consultation. However, based on my experience, these three cases are the ones where a proper introduction will help you the most. Building trust is the number one reason its vital for you, as a nurse, to introduce yourself to your patientsand to do it properly. Ann Allergy Asthma Immunol. Rationale and key points This article explores the process of introducing yourself to patients. The last three years have taught me how much I now value softer aspects of care; by that I mean values that mainly revolve around the patient such as no decision about me without me and see me not just my disease. Wed also like to use analytics cookies. Don't wait for them to begin the interaction; take the initiative and initiate the process. Effective communication skills are essential to foster therapeutic nurse-patient relationships based on mutual trust and respect. As a foundation year-1 doctor working during the COVID-19 pandemic, the need to fill rota gaps while staff have been self-isolating has deprived me of forming meaningful doctorpatient relationships. WebIntroduction serves as the first, integral part of the treatment process. If you are still unable to access the content you require, please let us know through the 'Contact us' page. Your email address will not be published. The response has been overwhelming with everyone from porters to student nurses to chief executives getting on board with all manner of ideas. Please seemy disclaimer. Your rsum: The essential document for career advancement, Making a smooth transition into community nursing settings, The double life of a RN and NFL Cheerleader - 1-on-1 with Philadelphia Eagles Gabriela Bren, Realizing Our Potential as Psych NPs When Treating the Adult Schizophrenia Community. What I would like to see all across the globe is an equally robust effort to encourage healthcare staff to introduce themselves to one anotheri.e. May 31, 1998. www.bizjournals.com/kansascity/stories/1998/06/01/smallb2.html?page=all. Your patient is automatically the person of highest precedence - no ifs, ands, or buts about it. Thus was born a movement that went viral, aided by theTwitter hashtag #hellomynameis. If youre looking to advance your career, model your attire after those in the next level up. If youre a nurse, look up and acknowledge the person standing in front of you. MeSH So you have to wonder why staff in the NHS have lost their compassion? For a nurse, making a good first impression is the start of a positive nurse-patient relationship that can make your patients trust and respect you more, and that can make the care you give them so much more effective. Across health care, we talk about the importance of treating patients and family members as part of the care team. Anecdotally, patients have been frustrated with the lack of continuity of care and feel isolated and confused amid the conveyer belt of junior doctors that see them. The basic rule of thumb is this: Always say the name of the person in the position of highest authority first, and then introduce others to them. The .gov means its official. Inevitably one may encounter a patient whose job one knows little about and for whom brief follow-up questions are difficult to conjecture. The tips below will help you understand basic guidelines so youll feel more confident and appear professional. Following what etiquette experts call the rule of 12 can ensure your first impression is a good one. Moreover, although it is a window into someone's interests and life, it is important to remember that a career is not entirely reflective of one's entire being. Effective communication skills are essential to foster therapeutic nurse-patient relationships based on mutual trust and respect. If we join this movement that puts patients at the center of our work, we would see the world differently. If you click and make a purchase, I may receive a commission. But it is also a patient safety issue. Dont let a shabby purse or briefcase detract from your overall appearance. 1.1.1 Develop an understanding of the patient as an individual, including how the condition (or conditions) affects the person, and how the person's circumstances and It also aligns with patient- and family-centered care. Introduction: In Sub-Saharan Africa, there are knowledge gaps on adverse drug reactions (ADRs) of antiretroviral treatment (ART). Proper introductions help nurses to establish trust, ensure patient safety, and effectively attend to the needs of their patients. Surgery. It produces a sense of commonality. He blogs atPoints from Pronovost. Which one would you choose? UUsing social media including Twitter and my personal blog, I started to encourage healthcare staff to pledge to introduce themselves to every single patient they met. It is all about inspiring staff to be creative and use the idea to bring about a positive culture change within all care settings. Introductions also link people together. PMID: 27979018 pubmed.ncbi.nlm.nih.gov/27979018/. Introduce yourself. Secondly, I moved towards a flat hierarchy by presenting myself to patients with my first name only, but soon realised that introducing myself with my surname, Dr Butt, was more memorable for patients, particularly on my gastroenterology rotation. There is currently no login required to access the journals. Several years ago at Johns Hopkins, we embraced a similar concept on our surgery teams. For this reason, the SBAR (situation, background, assesment, recommendations communication technique has become the I-SBAR communication technique. Pagana K. 7 tips to improve your professional etiquette. At the DoH we are firmly committed to the delivery of person centred care and always promote a positive experience for people who use health and social care services, their families and carers. Rapport building is not an exact science and part of the joy of this trial-and-error exercise was understanding the techniques that worked for me and adapting those approaches to the patient in front of me. If you carry a handbag or briefcase, know that these items do more than hold papers, wallets, and cell phones. Some people say it takes 15 seconds to make a first impression and the rest of your life to undo it. and transmitted securely. This is unacceptable. Nurs Manage. But introducing yourself properly to your patients isnt about you, it isnt about the media, and it isnt about what could end up on social media or on the news. The website of Psychology Today has a great article about all the wonderful effects of smiling. There are so many negative emotions associated with being a patient, and nurses are an important tool in helping to relieve some of the stressors that will lead to negative emotions. Lets then follow through with compassion in each and every other intervention.. Subsequent to this the hello my name is campaign has been widely promoted throughout a wide range of health and social care settings, with Health and Social Care workers pledging to introduce themselves to their patients and clients. A.D.A.M. Bethesda, MD 20894, Web Policies Consider, for example, how the residents and attendees I spoke with responded when I asked them if they routinely introduced themselves to nurses when they went on a unit to see a patient. Staff should not be criticised for failing to meet unachievable targets. Admittedly, there have been instances where I have unknowingly asked about occupation to unemployed patients, but from my experience, this has never been met with hostility given that I intended no malice. Of course! Relevance to clinical practice: When introducing new roles, fully explaining these roles to the target population is pertinent as it will be facilitative to patient If we put patients first, we would have open visiting hours. Macmillan is calling for all NHS hospital trusts to adopt the Macmillan Values Based Standard in order to improve their cancer patient experience. official website and that any information you provide is encrypted Simply let them know that you remember meeting them but their name has slipped your mind. Then he or she will either introduce the others in the room to the patient or give them the opportunity to introduce themselves. As with Dr Grangers #hellomynameis campaign, the first behaviour of the Macmillan Values Based Standard focuses on the importance of naming encouraging staff to introduce themselves and in turn ask patients how they want to be addressed. These steps will help you achieve the standards necessary to start out your nurse-patient relationship right. Chief Nursing Officer, Charlotte McArdle said at the launch of this campaign in NI, If we are to work in true partnership with patients and clients then we must get the simple things right, every time. Subscribers can upload their reflective accounts at: rcni.com/portfolio . One of the first things to do is introduce yourself. This seems like an obvious statement but the reality is that 57% of patients are unable to name a single member of the medical staff . When someone did introduce themselves, she said, it really did make a difference to how comfortable I was and less lonely I was in hospital. Introducing a physician to a patient. We would round inside of patients rooms rather than in the hallways. This is an essential interaction because it forms the basis of the therapeutic nurse-patient relationship. I am a nurse on a large team and can vouch that we are all caring and compassionate about providing the best quality care available . WebIntroducing yourself is the first basic step taught in any clinical interaction for any healthcare professional, but do we ever stop and think about how important this is? Send a straightforward message to the recruiter and get hired. WebIt is important that you introduce yourself to the patient, confirm their identity and explain the procedure you are about to undertake so they have opportunity to ask any questions they may have. makes it easier to provide patient care, it improves patient outcomes, it makes the nurses job easier. Thomas Uzuegbunem is a registered nurse who graduated with a bachelors in business and went on to get his bachelors of science in nursing. Federal government websites often end in .gov or .mil. I never dreamed anyone would listen to what I had to say but now my voice has been heard I am determined to use it in the most positive way possible in my remaining time. 's editorial policy editorial process and privacy policy. A climate of even more person focused care starts Information and best practices are forever changing. The #hellomynameis campaign is most firmly rooted in the United Kingdom, but its a concept that should be adopted by anyone, anywhere who has direct patient contact. is alert and talking to you don't get into a tizzy and act like it's something like you've never done before, even if it is. Theres an old Broadway show tune that says, Youre never fully dressed without a smile. Dont be half-naked, nurses! Weve put some small files called cookies on your device to make our site work. They are constantly set up to fail by management. A nurse educator, for example, may have a different professional look than a nursing VP. Reflect on and write a short account of: 1. If the pt. Introducing yourself to a patient. It may help to have a three-way conversation between the patient, their carer, and yourself. Although nurses constantly complain that physicians dont acknowledge their presence and never know their names, they forget how rude or brusque they can be to doctors. The login page will open in a new tab. I love the health service and I would never work for anyone else, and I think its very important that we all think about the care we are delivering and how we can make it better for patients.. In fact, their introduction is more important than all of the different points of contact Ive mentioned thus far. Links to other sites are provided for information only -- they do not constitute endorsements of those other sites. Building a relationship starts with those of us that provide care. Review their medical record and ask basic get-to-know-you questions. If youre networking before your next job interview, you may be doing so without realizing it. The other day, I was invited to give a seminar on interprofessional teamwork to a group of residents and attendees at a prestigious university medical center in Europe. Dont underestimate the importance of this nonverbal gesture. Moral injury: The problem facing physicians. We cant honestly profess to be doing that unless they know our names. Mitigating healthcare staffing shortages by maximizing your staffing partnership. A licensed physician should be consulted for diagnosis and treatment of any and all medical conditions. Who hasnt felt awkward during some introductions? But each and every one of them went through the drill. They are well argued with new insights. Reflective activity Clinical skills articles can help update your practice and ensure it remains evidence based. But as Dr Granger points out, basic introductions are just the first rung on the ladder towards ensuring patients are treated with dignity and respect. The patients needs cannot always win-and often dont. Kansas City Business Journal. I usually go up to the wards, and ask the nurse where I can find the patient. Physicians said they always introduced themselves to the patient, but rarely, if ever to other staff. Make eye How this article will change your practice when meeting patients for the first time. Listening to them helps in acquiring useful information about their point of view. Hopefully, its not too much to ask caregivers to keep a simple mental checklist of everything they do when approaching a patient: sit down near the patient, introduce yourself by name, listen to the patient and learn from them. Rapport is defined as a harmonious relationship and relates to collaboration and parity between patient and physician.1 Effective rapport has been shown to improve patient compliance with treatment, clinical outcomes and patient satisfaction.2 Mehrabian and Ferris reported that impactful communication (the cornerstone of effective rapport building) was 7% verbal and 93% non-verbal, where the non-verbal component was composed of body language (55%) and tone of voice (38%).3 Unfortunately, their report pre-dated the wearing of personal protective equipment and social distancing in the COVID-era. Every patient is an individuala human being with a life, family, achievements, concernsbe sure to always be friendly and kind to every patient. It takes an entire team to care for a patient, and each member of that team deserves to know who you are.

How you could use this article to educate your colleagues. is among the first to achieve this important distinction for online health information and services. Everything you say (or dont say) and everything you do (or dont do) can influence your professional image. Introducing one physician to another. Expo 2014, NHS Englands innovation healthcare event held in Manchester last year, saw the launch of the Kate Granger Compassionate Care Awards in her honour. Introductions also convey critical information, like who you are, and what your role is. In a teaching hospital, I have commonly heard nurses explain that theres no point in introducing yourself to residents who rotate in and out of their units. When I do a workshop, I always begin with a brief introduction asking people to give their full names and to tell me why they are there and what they hope to get out of it. regional hello my name is campaign, which was launched jointly with the PHA in November 2014. Working in a doctors office or a hospital is almost like working in the military or in law enforcementtheres always a pecking order for everything. Learn more about A.D.A.M. the physician introduces him/herself to the registered nurse, the registered nurseintroduces himself to the nursing assistant or housekeeper. Effective communication skills are essential to foster therapeutic nurse-patient relationships based on mutual trust and respect. This is a practical approach consisting of eight patient experience domains that matter most to patients and staff, expressed in the form of eight behaviours that staff can demonstrate towards patients to deliver high-quality relational care. WebAIDET is a communication framework for healthcare professionals to communicate with patients and each other in a way that decreases patient anxiety, increases patient compliance, and improves clinical outcomes. These introductions did more than convey instrumental information about who we all were and what roles we had. This is important in every new interaction between a patient and a member of staff. If family members or friends are in the room, acknowledge them as well.